Service-level-agreement
24/7 standby
Scenario
- Even if monitors and metrics are in place, someone needs to react.
- Resources for 24/7 standby not available.
- Missing documentation / access to remediate incidents.
Solution
- Contract an experienced team of engineers to be available 24/7.
At 1xINTERNET, we provide 24/7 standby support with a dedicated team on-call. Our on-call team comprises exclusively senior engineers, ensuring a high level of expertise and reliability. We pride ourselves on a rapid reaction time, which can be as quick as 15 minutes. In the event of an incident, we deliver detailed post-mortem reports to help you understand and address the issue comprehensively.
Our service includes several key features designed to enhance your support experience. We utilize tool-aided team scheduling to ensure optimal coverage and efficiency. Our system integrates seamlessly with your communication tools, including email, Slack, and phone, providing flexible and convenient interaction options.
Additionally, we offer configurable escalation procedures tailored to your specific needs and preferences. For ongoing transparency and updates, you can subscribe to incident follow-ups, keeping you informed throughout the resolution process.
How can we help you?
Let us assist you when reacting to incidents.
Trusted by industry-leading brands
Other services
Devops and infrastructure
Our services to ensure robust and reliable software systems.
Hosting solutions
Our high-performance, secure, and reliable hosting solutions.
Other available services
Our services to ensure your digital project receives all the support it needs.